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Stonewater Remains Open To Serve Your Home & The Community

East Texas officials have been forced to take drastic action in an attempt to prevent the coronavirus outbreak from spreading even further. Longview and all of Gregg County are under a ‘stay-at-home’ order until at least April 9, and now Tyler and Smith County join that order until at least April 10.

“The purpose of this order is to further protect the health, safety and welfare of Smith County,” said Judge Nathaniel Moran.

This means that non-essential businesses (retailers, salons, theaters, gyms and more) will be closed until the order is lifted, while only essential businesses (grocery stores, pharmacies, service providers, banks and more) will remain open. Smith County created an infographic to show citizens the difference between essential and non-essential businesses.

Smith County Infographic: Essential Vs. Non-Essential

(Click To Make Larger)

We are proud to assure you that Stonewater Roofing is deemed an essential business, as we work to protect you and your property from the elements. This means that roof work will continue uninterrupted with both new and existing customers. However, with offices in Tyler and Longview, we will not be visiting homes or commercial properties for door-to-door sales purposes.

But there is still an innovative way for you to get a new roof on your home or business while the order is in effect. Remote Roofing by Stonewater allows you to communicate with us via text message and video conferencing, receive and sign digital documents, and make payments using our secure online portal. Should you choose, the whole process can be done without ever opening your door. It’s simple and safe, and now is the perfect time to consider using this option.

“Our office is going to be reducing staff and following CDC guidelines to keep ourselves and our clients safe, but all offices remain open at this time,” stated Stonewater Roofing COO and co-owner Jacob Law. “Don’t be afraid to reach out to us if you’re having a problem. We are allowed to move around and take care of you, and we can do that safely.”

In addition to the service that we provide to homes and businesses throughout East Texas, we at Stonewater Roofing also strive to give back to our community. With that in mind, we are exploring numerous ways to help out area senior citizens and others who may be struggling to survive this crisis. “We’ve got a few things lined up that we’ll be actively doing to assist our community,” Law added.

This is an uncertain time, and nobody can definitively say how long it might continue. But it is important to remember that we are all in this together, and Stonewater is here for you.

This article was originally published on March 27, 2020.

Stonewater Halts Door-To-Door Sales, But Work Continues

With the safety of the community and our employees in mind, Stonewater Roofing has halted all door-to-door sales efforts at this time. However, as an essential business in the construction industry, we continue to have staff members in the office and crews in the field to help area homes and businesses stay protected from the elements during this time of crisis.

In compliance with government orders, sales operations were ceased in East Texas counties as their stay-at-home directives were issued: March 26 for Gregg County, March 27 for Smith County, and April 2 for the rest of Texas under executive order from Gov. Greg Abbott. Operations in Louisiana have also been suspended.

Recent storms across the area have proven why Stonewater Roofing is an essential business. An influx of customers have called to request roof inspections and repairs, and we are grateful to be in a position that can provide assistance to them during this trying time. Work continues uninterrupted for both current and new customers.

Stonewater Roofing is taking action to ensure that everybody remains safe while projects are completed. Employees are required to follow safety guidelines regarding sanitation and social distancing. Customers are also being encouraged to take advantage of a process introduced last year which has now proven to be extremely beneficial to residents and business owners.

Remote Roofing by Stonewater allows customers to keep in touch with us using text messaging. All documents are available in a digital format, and our secure portal can accept payments online. In most cases, this process can eliminate all direct contact with our salesmen and contractors.

East Texans have no reason to be alarmed should they see Stonewater Roofing vehicles and crews around town. This only means that we are working to protect your neighbors and their property. Our goal is to provide the community with some peace of mind during this uncertain time.