Posts

Customers Trust Stonewater After Hailstorms Hit During Pandemic

Stonewater Roofing would like to thank its customers new and old for trusting us with your roofing needs. From emergency tarp services to complete roof replacements, the company saw more than 170 contracts signed during the month of April. This is a 20 percent improvement over the previous year, and it comes at an unusual time as our nation grips with a global pandemic.

As previously stated, Stonewater Roofing temporarily ceased all door-to-door sales efforts in response to the coronavirus threat. Gov. Greg Abbott ordered all Texans to remain at home and practice safe social distancing

However, while these measures were in effect, cities across East Texas and western Louisiana saw multiple severe storms. There were reports of golf ball sized hail in areas like Nacogdoches and Tyler on Easter morning. Bossier City saw softball sized hail less than two weeks later.

A sampling of some of the hailstones that struck East Texas during April 2020.

Curtis Jackson, Vice President of Sales for Stonewater Roofing, explained, “The Easter storm in Tyler was followed by two rounds of storms in Nacogdoches and a pretty large one that stretched from Marshall to Benton.”

In the days that followed, a massive number of homes and businesses sought help from Stonewater Roofing. With stay-at-home orders in effect, many customers took advantage of Remote Roofing by Stonewater. This allows the roofing process to take place with no direct contact with salesmen or contractors, in most cases.

Remote Roofing By Stonewater

With state and local governments beginning to ease some restrictions, Stonewater Roofing plans to resume door-to-door sales in the near future. “At this time, we are still adhering to the safety practices put in place with the stay-at-home order,” Jackson said. “I think you will see us back on the streets in mid-May.”

This, we hope, will allow us to more easily bring some peace of mind to property owners throughout the area.

Stonewater Halts Door-To-Door Sales, But Work Continues

With the safety of the community and our employees in mind, Stonewater Roofing has halted all door-to-door sales efforts at this time. However, as an essential business in the construction industry, we continue to have staff members in the office and crews in the field to help area homes and businesses stay protected from the elements during this time of crisis.

In compliance with government orders, sales operations were ceased in East Texas counties as their stay-at-home directives were issued: March 26 for Gregg County, March 27 for Smith County, and April 2 for the rest of Texas under executive order from Gov. Greg Abbott. Operations in Louisiana have also been suspended.

Recent storms across the area have proven why Stonewater Roofing is an essential business. An influx of customers have called to request roof inspections and repairs, and we are grateful to be in a position that can provide assistance to them during this trying time. Work continues uninterrupted for both current and new customers.

Stonewater Roofing is taking action to ensure that everybody remains safe while projects are completed. Employees are required to follow safety guidelines regarding sanitation and social distancing. Customers are also being encouraged to take advantage of a process introduced last year which has now proven to be extremely beneficial to residents and business owners.

Remote Roofing by Stonewater allows customers to keep in touch with us using text messaging. All documents are available in a digital format, and our secure portal can accept payments online. In most cases, this process can eliminate all direct contact with our salesmen and contractors.

East Texans have no reason to be alarmed should they see Stonewater Roofing vehicles and crews around town. This only means that we are working to protect your neighbors and their property. Our goal is to provide the community with some peace of mind during this uncertain time.

‘Remote Roofing’ Keeps You Safe During Coronavirus Pandemic

While the coronavirus threat continues to impact people’s lives in new ways each day, it is important for everyone to abide by the government guidelines regarding handwashing, quarantine measures and social distancing. Contact with others should be kept to a minimum or avoided entirely.

That is why Stonewater Roofing is reminding customers about a unique process implemented last year that is now more valuable than ever. Remote Roofing by Stonewater allows you to handle roof replacement procedures from your computer or smartphone, limiting your direct contact with salesmen and contractors.

We are committed to keeping you, your home and/or your commercial property safe during this time of uncertainty. We will continue to make ourselves available to customers, providing high-quality roof systems and ensuring that you stay protected. With Remote Roofing by Stonewater, it has never been easier to get a thorough assessment of your property, all on your own schedule.

Text Message

To get started with the Remote Roofing process, simply click on the link below to text Stonewater Roofing and schedule your free damage assessment. Our highly trained experts will visit your property and provide you with their findings. We can send digital documents to sign and payments can be made using our secure online portal. We can even conduct a video conference with you to discuss the process and answer questions in real time. Stonewater Roofing’s experienced project managers will ensure that your new roof is installed properly. Should you choose, the whole job can be completed without ever opening your door.

We encourage customers to take advantage of Remote Roofing by Stonewater, especially during these trying times when safety is essential. We are here to not only keep your property safe, but to keep you and our employees safe as well. We certainly hope that you will utilize this innovative, industry-leading approach to roofing, and look forward to hearing from you soon.