Tag Archive for: Stonewater Roofing

Yes, You Have To Pay Your Deductible For Roofing Claims

Do you have to pay your insurance deductible? It is a question that confuses many homeowners, and Stonewater Roofing hears it often. In nearly every situation, the answer is yes.

Most people have not needed to make a roofing or home repair claim with their insurance company, but may have done so with their car insurance. It’s a very similar process. You have a set deductible for your car insurance. Then, when you get into a fender bender, you can take your car to the shop. You pay your deductible, the shop fixes your car, and you get your car back.

The same thing occurs with the roofing insurance claim process.

In most states, including Texas, homeowners are required to pay that deductible. However, many roofing companies will offer to absorb the cost. This is illegal. You should not trust a company that is breaking the law.

But also, if a company does not ask you to pay your deductible, where does that money go? It is likely coming out of the materials or the quality of the roof that they are installing on your home. “You want to be careful with your contractors,” stated Stonewater Roofing COO and co-owner Jacob Law. “Make sure that everybody is doing things above board and the correct way, not only by you, but also the insurance company and state regulations.”

Most contractors understand how a deductible payment can impact a family after a storm. They will likely offer financing options to cover the deductible and minimize the hardship.

In summary, yes, your deductible does need to be paid. Make sure that you hire a contractor who understands this and can guide you through the process the correct way.

Stonewater Uses Only The Best Roofing Materials From GAF

Do not get sold by sales tricks. Choose a company that uses only the best materials from GAF, the nation’s largest roofing manufacturer.

Go ahead and ask your roofing contractor if they are going to use GAF materials. See if they don’t try to sell you on something that is supposedly “better” (actually just cheaper for them). If they are using GAF materials, be sure to find out if your roof will have a full GAF system: synthetic underpayment (not black felt paper), real starter shingles, leak barrier protection and attic ventilation.

If it is not a full GAF system, you will not get the GAF Wind Proven Warranty of unlimited wind speeds.

“You may also want to inquire how you can get a 10-year or even a 25-year labor warranty,” added Stonewater Roofing co-owner and COO Jacob Law. “Unfortunately, most will not be authorized to offer it to you.”

When you choose Stonewater Roofing, the full GAF system is standard. If your project is an insurance claim, we only require that you follow the law and pay your deductible. You will receive the full GAF system at no extra cost.

Together with GAF, Stonewater Roofing helps you protect what matters most!

Customers Trust Stonewater After Hailstorms Hit During Pandemic

Stonewater Roofing would like to thank its customers new and old for trusting us with your roofing needs. From emergency tarp services to complete commercial roof repair and replacements, the company saw more than 170 contracts signed during the month of April. This is a 20 percent improvement over the previous year, and it comes at an unusual time as our nation grips with a global pandemic.

As previously stated, Stonewater Roofing temporarily ceased all door-to-door sales efforts in response to the coronavirus threat. Gov. Greg Abbott ordered all Texans to remain at home and practice safe social distancing

However, while these measures were in effect, cities across East Texas and western Louisiana saw multiple severe storms. There were reports of golf ball sized hail in areas like Nacogdoches and Tyler on Easter morning. Bossier City saw softball sized hail less than two weeks later.

A sampling of some of the hailstones that struck East Texas during April 2020.

Curtis Jackson, Vice President of Sales for Stonewater Roofing, explained, “The Easter storm in Tyler was followed by two rounds of storms in Nacogdoches and a pretty large one that stretched from Marshall to Benton.”

In the days that followed, a massive number of homes and businesses sought help from Stonewater Roofing. With stay-at-home orders in effect, many customers took advantage of Remote Roofing by Stonewater. This allows the roofing process to take place with no direct contact with salesmen or contractors, in most cases.

Remote Roofing By Stonewater

With state and local governments beginning to ease some restrictions, Stonewater Roofing plans to resume door-to-door sales in the near future. “At this time, we are still adhering to the safety practices put in place with the stay-at-home order,” Jackson said. “I think you will see us back on the streets in mid-May.”

This, we hope, will allow us to more easily bring some peace of mind to property owners throughout the area.

Stonewater Roofing Still Hiring During Coronavirus Crisis

Unemployment claims skyrocketed across the State of Texas last month, climbing more than 600 percent according to the newest data from the Texas Workforce Commission. However, while many companies are releasing workers and cutting costs during the coronavirus crisis, Stonewater Roofing is actually looking to hire new talent.

More than 460,000 people throughout the state filed for unemployment benefits in March. “If we continue at this pace, we are on track to help the same number of Texans that filed for all of 2019 in just a little over a month’s time,” Cisco Gamez, spokesman for the Texas Workforce Commission, told The Dallas Morning News.

Those who have recently lost their jobs — and have strong sales experience — are encouraged to contact Stonewater Roofing about starting a career in the roofing industry. We are looking for honest, self-disciplined, motivated individuals to join our team as we continue to tackle projects in the Tyler and Longview communities.

“We want to find people who are passionate about a career in roof sales, people who want to help out others,” said Dianna Gregg, director of operations for Stonewater Roofing, “but we also want to offer a helping hand to those who may have just recently lost their jobs. We want to get them back on their feet and give them a way to provide for their families again.”

As an essential business that provides safety and protection to East Texas residents and business owners, statewide stay-at-home orders have not prevented us from offering roof services during this uncertain time. While our traditional door-to-door sales have been temporarily halted, our sales staff is still communicating with both new and existing customers, and the ‘Remote Roofing by Stonewater‘ method has made the process of getting a new roof completely hassle-free.

“The virus has really shifted how our sales team does business, but our guys are not missing a beat,” Gregg added. “They’ve done an excellent job at keeping in touch with our customers, following up with everyone and visiting any of the properties where they might be needed — and new technology has given us a way to ensure everyone’s safety.”

Stonewater Roofing offers health and retirement benefits, flexible schedules, advancement opportunities, and all with absolutely no commission cap. Your salary is based on your sales performance, and your earning potential is unlimited. If this sounds like a perfect career for you, contact us today. We cannot wait for you to join the Stonewater team! Apply online now!

‘Remote Roofing’ Keeps You Safe During Coronavirus Pandemic

While the coronavirus threat continues to impact people’s lives in new ways each day, it is important for everyone to abide by the government guidelines regarding handwashing, quarantine measures and social distancing. Contact with others should be kept to a minimum or avoided entirely.

That is why Stonewater Roofing is reminding customers about a unique process implemented last year that is now more valuable than ever. Remote Roofing by Stonewater allows you to handle roof replacement procedures from your computer or smartphone, limiting your direct contact with salesmen and contractors.

We are committed to keeping you, your home and/or your commercial property safe during this time of uncertainty. We will continue to make ourselves available to customers, providing high-quality roof systems and ensuring that you stay protected. With Remote Roofing by Stonewater, it has never been easier to get a thorough assessment of your property, all on your own schedule.

Text Message

To get started with the Remote Roofing process, simply click on the link below to text Stonewater Roofing and schedule your free damage assessment. Our highly trained experts will visit your property and provide you with their findings. We can send digital documents to sign and payments can be made using our secure online portal. We can even conduct a video conference with you to discuss the process and answer questions in real time. Stonewater Roofing’s experienced project managers will ensure that your new roof is installed properly. Should you choose, the whole job can be completed without ever opening your door.

We encourage customers to take advantage of Remote Roofing by Stonewater, especially during these trying times when safety is essential. We are here to not only keep your property safe, but to keep you and our employees safe as well. We certainly hope that you will utilize this innovative, industry-leading approach to roofing, and look forward to hearing from you soon.

Kids Bring Valentine’s Day Surprises To Tyler Nursing Home

Every woman deserves to feel loved on Valentine’s Day, and a special group of ladies got a surprise visit from some pint-sized Cupids this year. The sons of Stonewater Roofing employees hand-delivered gifts to the elderly women at Park Place Nursing and Rehabilitation Center in Tyler.

“Stonewater Roofing is very active in the community, showing our love and appreciation for the people,” stated chief marketing officer Trent Spradlin. “This is not about installing roofs. We know that these people aren’t going to be getting new roofs. It’s just about making sure that they feel loved.”

Valentine's Day Delivery At Nursing Home

The children who participated in this generous deed were as young as 3 years old.

Mark’s Formals provided dress clothes for the young men, while Stonewater Roofing purchased a wide variety of small presents including socks, hand sanitizer, tissues, puzzle books and more. The female residents also had the chance to get a picture made with their tiny Valentines.

“We wanted those who may be without their husbands or significant others to still experience the love of Valentine’s Day in some capacity,” said Spradlin.

Valentine's Day Delivery At Nursing Home

But the kind gesture was not just about the lucky ladies. It was also beneficial for the kids who took part. “We look at this as an opportunity to show the young men in our families the importance of loving and valuing women,” Spradlin explained. “We hope that it instills a sense of respect within our boys as they get older.”

Mike Huckabee Trusts Stonewater With Commercial Roofing Project

Stonewater Roofing is proud to be working with former Arkansas Gov. Mike Huckabee on an East Texas roofing project. While he is no longer heard on the radio, the one-time Republican presidential candidate remains the co-owner of several radio stations in both Arkansas and Texas including KLJT in Jacksonville, located roughly 25 miles south of Tyler.

Huckabee and his business partner, Arkansas broadcaster Paul Coates, purchased the station from Waller Broadcasting in 2017, along with three others in the East Texas area. KLJT was previously known as Fun! FM before going off the air this past summer. The station relaunched this year as Fuzion 102.3 with a Spanish language Christian format.

However, the station’s previous headquarters at 402 South Ragsdale Street in Jacksonville no longer serves as the main home for KLJT. The property is actually listed for sale by realtor John Magouyrk. To increase the building’s value, it is receiving a new roof from Stonewater Roofing. The previous roof had been bombarded by hail and was in need of replacement.

KLJT Roof, Before Replacement

A look at the roof of KLJT, a radio station in Jacksonville owned by former Arkansas Gov. Mike Huckabee, before Stonewater Roofing came in to replace it.

Stonewater Roofing’s salespeople had no idea that the property belonged to Huckabee when they first visited. “You never know who it’s going to be when you knock on that door,” explained company CEO Roland Browne. A deal was struck in December and construction began on the project earlier this week.

“Working with a high-profile company, like Huckabee and his people, only bolsters what we’re trying to do,” Browne continued.

KLJT Roof, Before Replacement

A look at the roof of KLJT, a radio station in Jacksonville owned by former Arkansas Gov. Mike Huckabee, before Stonewater Roofing came in to replace it.

The team of experts at Stonewater Roofing are highly trained and experienced with working on large commercial projects such as shopping centers, hospitals, schools, churches, apartment complexes and, yes, even radio stations. Contact us today to schedule a free damage assessment for your business or home.

Even Light Rain Can Cause Damage To Your Roof

It’s easy to understand how large hailstones can cause damage to the roof of a home or business. The hail is large and heavy, and falling from the sky at an extremely fast rate. But did you know that even a light rain can be absolutely devastating to the roofs of some buildings?

It might sound silly, but it’s true.

If you have not had your roof replaced recently, then you most likely have some sort of hail damage. Texas sees hailstorms often. Just earlier this month, parts of East Texas were hit by hail as a line of powerful storms pushed through the area. It’s those prior storms that set your home or business up to be damaged by light rain.

Hail can leave bruises on a roof’s surface. The experts at Stonewater Roofing can help you identify these dark spots or dimples on your roof. A hail strike leaves these areas weakened and creates divots where rainwater can accumulate. In time, the divots erode to become holes. Now, instead of collecting rainwater, you will start to hear the ‘drip, drip, drip’ of a leak — even when there’s just a light shower.

Damaged shingles on a home.

A single leak may not seem like a huge problem, but it should not be underestimated. Soon, that leak could become significantly larger, ruin the insulation in your home or business, create discoloration or weak spots in the walls and ceilings, and wreak havoc on the living space or work area below.

Many things happen under a roof. Meals are shared. Business is done. Memories are made. Don’t let a small leak become a big hassle and interrupt the things that matter most. Let the highly trained experts at Stonewater Roofing take a look at your home or business and make sure that you’re safe from the next storm, no matter how small it may be.

Stonewater Roofing Reviews Roll In, Along With Severe Storms

Customers have given Stonewater Roofing an outstanding start to the new year, and we could not be more thankful. The first week of 2020 has seen multiple five-star reviews pop up on Google from residents across East Texas, eager to praise us for our quality workmanship, professionalism, site cleanup, customer service and more.

A number of our roofing experts were even applauded by name.

 

Michael Rushing and David Shoemaker, Stonewater Roofing employees, provided quality work with extra effort to details. I had some issues on material delivery. Michael found a solution to the problem, allowing the installation to be completed on time. The company installed quality undercovering and shingles in a professional manner and carefully removed all nails and debris upon job completion. I got what I paid for; quality materials, professional workmanship and they returned my calls promptly.
Sylvia Brady of Tyler (January 5, 2020)

 

Wonderful experience working with Dillon, Gage and the team at Stonewater Roofing. They were very accommodating to our busy schedules and patient with our many questions as we were roof replacement “rookies.” The work crew replacing our roof were very professional and left our yard immaculate after the job was complete.
Grace Manke of Tyler (January 6, 2020)

 

Jacob and Cary provided exceptional customer service coupled with quality and craftsmanship that were second to none! After a huge storm, we needed urgent roof repairs before more rain caused additional damage. Jacob came out the same day that I called and put tarps in place to protect our home from further damage until the insurance company determined total replacement was needed. Jacob even worked directly with our insurance company to make sure we were completely covered. Everyone with Stonewater went above and beyond to make sure every aspect of our roof was taken care of. Everything, start to finish, went incredibly smooth and we now have a beautiful new roof that will protect our family for many, many years to come! We highly recommend Stonewater Roofing!
Jeni Sikes of Bullard (January 6, 2020)

 

Stonewater Roofing was able to quickly identify my issue causing a leak in my garage and resolve in a very timely manner. They were also able to identify other areas that needed attention and the causes. I am very pleased with their attention to detail and quality of work. I will definitely use and recommend them in the future.
Kevin Holland of Hawkins (January 6, 2020)

 

Thank you so much to Stonewater Roofing for the professional manner and workmanship in which your crew reroofed my home. Thank you to Jordan for working with me on pricing over and above what insurance declined to pay. Thank you Cary Collum for being such a great Project Manager making sure the job was done properly. If you are looking to have a new roof, then I highly recommend Stonewater Roofing.
Glennys Harris of Longview (January 8, 2020)

 

These positive reviews could not have come at a better time for other East Texas residents and business owners. Meteorologists are forecasting severe weather on the horizon with a threat for powerful winds and damaging hail. More roofs throughout the Tyler and Longview areas will likely be battered by the storms.

But now you know who to trust with your roofing needs.

After severe weather strikes, do not wait. If you think that your home or business may have been damaged by strong winds or large hail, contact the highly trained experts at Stonewater Roofing to schedule your free assessment and make sure that your property, and your family, are protected before the next round of storms arrives.

Forbes Publishes Tyler Man’s Article On Dark Side Of Journalism

For many people, the start of a new year can also mean the start of new lifestyle changes. Some may choose to begin a diet and exercise plan. Others might try to break a bad habit. And many unhappy workers look to the new year as motivation to switch career paths.

Trent Spradlin joined Stonewater Roofing in 2018 as the Chief Marketing Officer, but he previously spent more than a decade in the broadcast journalism industry. He detailed his experience in a newly published article for Forbes entitled “How To Find Empathy Inside The Newsroom.”

Trent Spradlin

Trent Spradlin

In his article, Spradlin touches upon some of the traumatic experiences that journalists are forced to endure in the pursuit of breaking news. He also explains how journalism employees, much like the industry as a whole, are expected to be desensitized to whatever tragedies they may encounter.

In my 13 years of broadcast news, not once was there a mental health service offered (even when requested) to employees to navigate the things we experienced. Unlike emergency service personnel, we were not on the scene to help — we were there to exploit for ratings and financial gain.

The article paints a bleak picture of a journalism job that was often exhausting, unsettling, and sometimes downright gruesome. It became obvious that, for Spradlin, a career in news was ultimately not the right fit.

I was miserable, but numb thanks to external substances. It kept me going. It kept my job. The cycle continued with no help from supervisors.

Thankfully, with support from his friends and family, Spradlin was able to escape this industry that tied him down. He found new life at Stonewater Roofing. Spradlin is now extremely proud of his work. He has the freedom to be creative and expressive, and he is able to enjoy his job without a need for mental healthcare.

Does your current job leave you feeling frustrated, depressed, or underappreciated? Perhaps the new year is the time for you to switch career paths as well. Stonewater Roofing is currently looking for salespeople in both the Tyler and Longview areas. Visit our Careers page to apply today and get your future back on track.